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New Patients (410) 803-5587

Current Patients (410) 666-1178

10600 York Road Suite 105 Cockeysville, MD 21030

COVID-19 Protocols

Valley Dental Health COVID-19 pandemic response

Dear VDH Family –

We are proud that our safety and infection control protocols have always met and exceeded guidelines as set by the CDC, ADA, OSHA and state safety and health agencies. At Valley Dental Health, we prioritize safety for our team, our patients, and anyone else who enters our dental home.

In light of the current COVID-19 pandemic, we have added to our usual stringent practices as well as revised and refined existing protocols.

See you soon!

Ashley & Roham Ashley Izadi, DDS Roham Rafat, DDS, MS co-owners, Valley Dental Health

Patient Information Regarding COVID-19

This document outlines the protocols that reflect the changes and upgrades we are implementing to keep everyone safe and healthy. We hope you will find it useful.

IMPORTANT – If you are experiencing any of the symptoms of any respiratory illness, you are urged to stay at home.


1. General Safety Protocols

2. Team Safety Guidelines

3. Pre-Screening via Phone, Text, and Email

4. Patient Protocols in Reception/Non-Clinical Areas

5. Patient Protocols in Clinical Areas 6. Additional Information

1. General Safety Protocols * Proper hand washing is the best way to prevent the spread of most infections, including COVID-19. Wash your hands thoroughly for 20 seconds with soap and water. Dry your hands using a clean towel or cloth, and use your towel to turn off the water supply. The CDC offers guidance on proper technique at ( * An alternative method is utilizing an alcohol-based hand sanitizing solution with at least 60% alcohol concentration. The same technique and 20 second guideline should still be utilized.

* IMPORTANT: All VDH team members will be re-trained in proper hand washing technique, and will be required to perform hand hygiene upon arrival to the office, before and after each patient encounter, upon exiting the restroom, and prior to leaving for the day. Additionally, hand hygiene must be performed at any time during the day that potential contamination is suspected.

* IMPORTANT: All patients will be required to perform hand hygiene upon arrival and upon dismissal, as well as at any time that potential contamination is suspected.

* Proper usage of PPE (Personal Protective Equipment) – including but not limited to masks, respirators, gloves, jackets/gowns, head coverings, neck coverings, shoe coverings and face shields – will be utilized as deemed necessary and in accordance with established recommendations.

* Every person entering the office will be screened daily with a forehead temperature scan. Anyone who refuses the temperature scan or presents with a body temperature of 100.4°F or higher, will be sent home for the safety of everyone. We will, of course, honor a relaxed rescheduling policy in light of this safety measure.

* Every person entering the office will be screened daily with a questionnaire. If any risk factors are suspected, follow-up questions may be required and you may be sent home for the safety of everyone. Our relaxed rescheduling policy will again be honored for these cases

Read Full Office Protocol

Valley Dental Health COVID-19 response

Dear VDH Family – As we re-open our office for elective and routine dental care (yay!!!) there will be a lot changes to the way you are used to being treated. We hope that this letter will summarize these changes in a very clear fashion.

We have also prepared a Safety Protocol document for your review.

We want you all to know that our priority is, has always been, and will continue to be providing a healthy and safe dental home for our patients and our team. We have always believed that our dental office is different than others because of the environment of joy, positivity, and laughter that we provide in addition to our top-notch dental therapies.

Our focus on meeting and exceeding health and safety requirements in the era of COVID-19 will be very obvious to you when you enter our office.

But our focus on continuing to provide a fun and joyful dental office and exceptional treatment and service at every visit will still be as prominent as ever – just covered up with more PPE! 🙂

– You will be sent an email with important information regarding your appointment one week in advance of your appointment. This email will be resent periodically until completed.

If we don’t receive all of this information 48 (non-weekend, non-holiday) hours prior to your appointment, we will need to reschedule your appointment.

This email will contain an intake form if you are a new patient, a medical history update form if one is needed, any treatment consent forms that are necessary for your appointment, and may also contain other documentation relevant to your appointment.

Please contact us at 410.666.1178 if you have any questions about these forms.

Read our full patient letter here!